Refund and Cancellation Policy

Any order may be cancelled free of charge as long as the service has not been activated or work has not begun. A full refund is then issued.

Monthly subscription: the Client may request a full refund of the first month within 14 days of payment. After that, the subscription may be cancelled at any time, with no refund for the current period.

Annual subscription: full refund within 14 days of payment. After that, a pro rata refund of whole unused months, less any setup costs already incurred.

Before work begins: full refund.

After work begins: refund of the amount corresponding to stages not yet completed, according to the project schedule shared with the Client. Stages approved by the Client are non-refundable.

In the event of double payment, billing error or TUNIHUB being unable to provide the service, the Client is refunded in full.

The Client sends a request by email to contact@tunihub-agency.com, stating the order number and the reason for the request.

TUNIHUB acknowledges receipt within 48 business hours and communicates its decision within 7 business days.

Approved refunds are issued within 14 days to the bank card used for payment, via the same gateway (SMT / SPS for CIB and e-DINAR cards, international gateway for Visa and Mastercard cards). The time taken to appear on the statement depends on the Client's bank.

TUNIHUB AGENCY – SARL, Monplaisir, Tunis, Tunisia. Email: contact@tunihub-agency.com. Phone: [TO BE COMPLETED]. Monday to Friday 9am–6pm and Saturday 9am–1pm.