Delivery and Service Activation Policy
Last updated: 6 November 2026
TUNIHUB products are exclusively our own software subscriptions and IT services for professional clients. No third-party tourism services or physical goods are delivered: "delivery" means provision of our digital services.
1. SaaS subscriptions
After payment is confirmed, the Client receives a confirmation email. Our team contacts the Client within one business day to collect the necessary information (logo, content, offers, rates).
The platform is activated within 3 to 5 business days of receiving these items. Login details are sent by email.
2. Setup packages
Showcase Website Package: live within 10 to 15 business days of receiving content.
Booking + Online Payment Package: live within 15 to 25 business days; the Client operates the tools under their own licence and collects payments on their own merchant account, subject to their bank’s approval. TUNIHUB does not collect payments from their end customers.
Custom Tourism Platform Package: timeline defined in the quote and project schedule.
3. How the service is provided
Services are accessible online, from a web browser, using the Client's personal login details. A remote onboarding session is offered at activation.
4. Delays
If a delay attributable to TUNIHUB exceeds the stated timeframes, the Client may request cancellation of the order and a refund in accordance with the Refund Policy.
5. Contact
For any question about activation: contact@tunihub-agency.com — Phone: [TO BE COMPLETED].